Evaluate how your team handles calls, inquiries, and service delivery to ensure consistency and professionalism over the phone.
Gain actionable insights from on-site visits, assessing staff performance, customer engagement, and overall experience.
Understand the digital customer journey through mystery shopping on websites, e-commerce platforms, and online support channels.
For nearly two decades, we’ve helped brands maintain high standards of service, ambiance, and customer satisfaction.
We carry out clients expectation in measuring quality of food and its presentation, taste, price as well as high service level from customer walk in, seating, taking order, serving, and billing. How long it take to complete the E2E cycle.
For nearly two decades, we’ve helped brands maintain high standards of service, ambiance, and customer satisfaction.
We help clients to maintain consistent service, ensure freshness of the products, cleanliness of the environment, correct price tags in accordance to product display, hygyene factors, feasible promotional items.
We assist clients to carry out quality sales and service level, avoid price discount from respective dealers, ensure good ambiance, and clean workshop.
We embrace customer's expectation with respective brands image by measuring the overall presentation of the store, lightings, product displays to service excellence. The product knowledge presentation, emotional touch and relevancy to customers. Handling objection is critical in securing the deal.
Our mission is to empower businesses with honest and unbiased customer feedback that fosters growth, enhance service quality, and boosts customer satisfaction.
The hospitality industry can be divided into lots of different sectors. One of the largest and most competitive sectors to run a business is the food and beverage sector, however, it can also be one of the most exciting and rewarding sectors when you get things right.
The holiday season is here, and for many in the restaurant and hospitality industry, it’s the busiest time of year. With tables packed, catering orders streaming in, and staff juggling seasonal demands, it might seem like the worst time to bring in a mystery shopping service. But in reality, it’s the perfect time.
Mystery shopper programs are key tools for companies wanting improve customer experience and operational efficiency. But when should you use a mystery shopper? Why is it important? This article looks into the diverse roles of mystery shoppers and how they give insights into business. From checking staff to evaluating marketing, mystery shopping shows your organization’s strengths and weaknesses.
In an increasingly competitive business environment, truly understanding your customers and consistently delivering exceptional service is the key to getting ahead of the curve. That’s where mystery shopping comes in.
In my experience, it’s important to carefully read the guidelines provided for each assignment. These guidelines outline the specific criteria you need to evaluate and the information you must gather during your visit. Pay close attention to details such as the time frame for completing the assignment and any required documentation.
I work in market research, designing surveys and focus groups for big brands and analyzing the results. The field of market research is diverse and occasionally I get to try something outside of my typical responsibilities. Twice in my career, I’ve been a mystery shopper.
Mystery shopping sounds like something secret or exciting, like being a spy. But it’s about checking how well businesses treat their customers. People pretending to be customers might seem simple but there is a lot more to it than that.
