Founded in 2014, PT Melia Sukma Inspirasi (MSI) is a family business with a dedicated team of successful individuals who cares about helping brands to bring values to its customers. We take pride in our high quality service with continuous using innovation research techniques.
Founders have over 20 years of experience in Fashion, Financial Industry, Consultant, Human Resource, Food & Beverages, Trading and very well verse in both domestic and international markets across Asia, Australia, North America and European continent.
Our goal is to assist you with tailored solutions and programme design to take your business to the next level. We provide unique perspective on how customers experience your product and service, revealing issues that might otherwise go unnoticed.
Customer Experience
Staff Performance Evaluation
Market Trend
Service Excellence
Avoid Price War
Operational Efficiency
Sales Growth
Corporate Sustainability
To become the most trusted partner in customer experience measurement across Asia-Pacific, empowering businesses to deliver service excellence and create lasting customer loyalty.
1. To provide accurate, unbiased, and actionable insights through professional mystery shopping programs.
2. To help businesses enhance service quality, strengthen brand reputation, and drive sustainable growth.
3. To leverage technology and expertise in delivering innovative solutions that measure what truly matters—customer satisfaction.
Aligning with customer's objective and expectation
Design framework that fits the objective and expectation
Shoppers selection and training to ensure meet customer's expectation
Mystery Shopping starts to deploy in accordance to agreed framework.
Consolidated the report and provide valuable insights
Evaluate the effectiveness and actions forward
With MSI’s detailed reports, you gain more than data you gain clarity. Our structured insights highlight customer experience patterns and deliver actionable recommendations for measurable growth.
