Services

Mystery Shopping by MSI is the leading Mystery Shopping company in Indonesia and a proud member of the Mystery Shopping Professionals Association Asia-Pacific (MSPA-AP). The MSPA is the only professional trade association representing the Mystery Shopping industry.

Why Mystery
Shopping Group Is the Answer You Need

From global enterprises to local businesses, our user-friendly platform generates.

Satisfy Customer Experience

Deliver consistent and memorable experiences by identifying service gaps and improving customer touchpoints. Ensure every interaction drives loyalty . and satisfaction.

Market Trends

Stay ahead of the competition by understanding evolving customer behaviors and industry shifts. Gain insights to adapt your strategy and remain relevant.

Improve Sales

Boost your sales performance with real insights from customer journeys. Use data-driven findings to refine marketing and empower your sales team

Avoid Price War

Protect your brand value by focusing on quality instead of competing on price. Detect unfair practices and maintain strong service standards.

Services

Delivering Real Customer Insights.

Telephone Shopping

Evaluate how your team handles calls, inquiries, and service delivery to ensure consistency and professionalism over the phone.

Mystery Visit

Gain actionable insights from on-site visits, assessing staff performance, customer engagement, and overall experience.

Digital Evaluation

Understand the digital customer journey through mystery shopping on websites, e-commerce platforms, and online support channels.

Audio Video Recording

Access clear, reliable insights through real-time customer experience documentation.