Understand the digital customer journey through mystery shopping on websites, e-commerce platforms, and online support channels.
Evaluate usability, clarity, and ease of navigation across website, mobile platforms, social media, and online customer support.
Find issues that may prevent potential customers from completing purchases or bookings.
Use data-backed evaluations to refine UX, optimize online engagement, and boost satisfaction.
Aligning with customer's objective and expectation
Design framework that fits the objective and expectation
Shoppers selection and training to ensure meet customer's expectation
Mystery Shopping starts to deploy in accordance to agreed framework.
Consolidated the report and provide valuable insights
Evaluate the effectiveness and actions forward
