Gain actionable insights from on-site visits, assessing staff performance, customer engagement, and overall experience.
Inspection of store display overall, cleanliness, and adherence to company policies.
Evaluate how staff interact, assist, and deliver customer's service quality in actual conditions.
Receive objective feedback from independent evaluators based on real customer's experiences.
Aligning with customer's objective and expectation
Design framework that fits the objective and expectation
Shoppers selection and training to ensure meet customer's expectation
Mystery Shopping starts to deploy in accordance to agreed framework.
Consolidated the report and provide valuable insights
Evaluate the effectiveness and actions forward
