Evaluate how your team handles calls, inquiries, and service delivery to ensure consistency and professionalism over the phone.
Understand how your team represents your brand during actual customer calls to validate customer expectation.
Discover areas where staff performance can be improved to enhance consistency, clarity, and customer satisfaction.
Gather customer's feedback and use as evidence for further customer service improvement.
Aligning with customer's objective and expectation
Design framework that fits the objective and expectation
Shoppers selection and training to ensure meet customer's expectation
Mystery Shopping starts to deploy in accordance to agreed framework.
Consolidated the report and provide valuable insights
Evaluate the effectiveness and actions forward
